Shipping policy

We offer FREE Royal Mail Tracked 48 UK Delivery on all orders over £35 and cheap delivery options for European and Worldwide customers. We take great care to ensure that your purchase reaches you promptly and in excellent condition.

We operate a SAME DAY DISPATCH service on all orders. Orders placed before 3:00pm (Monday-Friday) are dispatched from our warehouse the same day, subject to stock availability and any security checks.

UNITED KINGDOM

Royal Mail Tracked 24 Delivery(£3.99)

1–2 Working Days Priority Service (£3.99): Orders placed before 3pm Monday to Friday will be processed and dispatched the same day. Orders placed after 3pm will be processed on the next business day. Any orders placed after 3pm on Friday will not be dispatched until Monday.

Royal Mail Tracked 48 Delivery(2.99 or Free Over £35)

2–4 Working Days (£2.99, free for orders over £35): Orders placed before 3pm Monday to Friday will be processed the same working day. Orders placed after 3pm on Friday will be processed on Monday.

FREE ON ORDERS OVER £35

Worldwide

International (Royal Mail Tracked/Signed)

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European deliveries (£14.99) arrive in 10–20 working days, and international deliveries outside Europe (£20.99) also arrive in 10–20 working days. This is a tracked service and a signature is required upon delivery. If your order has not arrived within 7 working days (UK orders) or 20 working days (non-UK orders), please contact us quoting your order number. Claims for lost deliveries can only be made 28 days after the shipped date. It is the customer’s responsibility to select the delivery service appropriate for the order value, and Snus and Go is not liable for lost deliveries. Re-sending lost orders not covered by the relevant delivery service is at Snus and Go’s discretion. We do not ship to the USA or India.