Nicotine Pouch – FAQ’s

A nicotine pouch is an innovative alternative to traditional smoking and vaping. It's a small, discrete pouch placed under the lip, containing nicotine and food-grade flavourings. As it rests under your lip, it releases nicotine and flavours into your bloodstream, easing withdrawal symptoms for smokers and vapers alike.

Nicotine pouches offer several advantages over smoking and vaping, such as:

• No harmful chemicals inhaled, reducing lung damage risk.
• Tobacco-free, reducing health risks associated with tobacco use.
• Odourless, smokeless, and vaporless, making them discreet and versatile for use anywhere.
• Does not stain teeth or clothing.
• Maintenance-free with no need for charging or refilling.
• Cost-effective compared to traditional cigarettes.
• Available in various nicotine strengths and flavours, aiding in the smoking cessation journey.

The pouches are made from natural cellulose fibres, akin to high-quality tea bag materials, ensuring a natural and safe user experience.

Inside, you'll find small cellulose granules that absorb and release nicotine and flavours upon contact with saliva, efficiently delivering nicotine into your system.

Choosing the right nicotine level is personal. Start with the lowest level and adjust based on your needs, gradually finding the perfect balance for your quitting process.

Flavour choice is subjective; opt for flavours you enjoy. A variety of flavours can enhance the quitting experience by keeping the process enjoyable and engaging.

While nicotine is addictive, it's the tar in cigarette smoke, not nicotine, that's primarily linked to cancer. Nicotine, in controlled amounts, is less harmful than the full spectrum of chemicals in cigarettes.

Nicotine is a natural compound found in tobacco and other plants, acting as a stimulant in humans. It releases dopamine, creating feelings of pleasure and satisfaction, making it addictive.

Yes, nicotine pouches are legal and must comply with The General Product Safety Regulations 2005, ensuring they are safe and regulated.

Research supports nicotine replacement therapies, including pouches, as effective tools in quitting smoking, offering a controlled way to manage nicotine cravings.

All orders on Snus and Go UK are dispatched from our warehouse in Preston.

There are four different shipping options available on Snus and Go UK:

• Royal Mail 24 Tracked: Delivery 1-2 day after dispatch.
• Royal Mail 48 Tracked: Delivery 2-4 day after dispatch.
• Royal Mail Special Next Day: Delivery 1 day after dispatch.
• DPD Next Day: Delivery 1-2 days after dispatch.

As soon as we have packed your items, you will receive an e-mail with delivery information, a tracking number and a link where you can track your parcel.

It doesn't happen very often, but it can happen that packages take longer to be delivered. If you have not received your package within 7 business days since the order left the warehouse - contact us and we will look into what has happened. Make sure to have the order number ready when contacting customer service.

We take precautions to try ensure your items arrive as expected, but sometimes damages can unfortunately happen. Please contact customer service as soon as you can after the delivery and they will be able to assist you. Make sure to take photos of the parcel and the damages.

If you order before 15:00 Monday-Friday, we aim to have your order packed the same day. If you place your order after this time or on weekends and public holidays, your order will be packed the next working day.

Please note that it can take up to 48 hours for tracking links to show accurate tracking info after they are create. However, if it has been over 48 hours and there is still an issue, please contact our customer service team.

If you think you have received a faulty item or are experiencing issues with a purchased item, please contact our customer service team - they can then assist you in resolving the problem and provide next steps. Remember to take a photo of the product so we can more easily help with your case.

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Yes, we accept returns. In order to be able to make a return, you must ensure your return meets the following requirements.
The item(s) must be unused and in the same condition as when you received it. The item(s) must be in its original packaging. You must notify us within 30 days of purchase that you intend to return an item. Returned items must reach us within 14 days from the date the returns form is issued.
Please note that due to health and hygiene reasons, you cannot return any opened vape products, even if they are faulty. If you receive a broken or faulty vape, please reach out to our customer service team and they will be able to assist you.

Place the pouch between your gum and lip, letting your saliva activate the release of nicotine and flavours. The process is discreet and can be tailored to your preference (upper or lower lip placement).

While addictive, nicotine's harm is primarily due to addiction potential and overdose risk, not long-term toxicity. It clears from the body quickly, reducing long-term health risks compared to smoking.

Yes, they are considered a safer alternative to smoking, lacking the harmful chemicals associated with tobacco combustion. Countries with high usage of smokeless nicotine products like Sweden show significantly lower rates of smoking-related diseases.

Users may experience a slight stinging sensation initially, which typically fades. If discomfort persists, trying a lower nicotine strength or switching sides may help.

While individual tolerance varies, it's important to avoid consuming so many pouches that you feel ill. Symptoms of excessive nicotine intake include headaches, nausea, and dizziness.

Numerous resources are available for those looking to quit smoking, including NHS and Smokefree websites, providing comprehensive support and advice.

Currently, there's no conclusive research on the long-term effects of nicotine pouches on gums. It's advised to consult healthcare professionals for personalized advice.

Snus is a tobacco-based product, whereas nicotine pouches are tobacco-free, offering a cleaner nicotine delivery method without tobacco-related risks.

Nicotine pouches are not recommended for minors, pregnant or breastfeeding women, or individuals with heart disease, high blood pressure, or diabetes due to the risks associated with nicotine.

We do everything we can to ensure that payments made on SnusandGo are completely safe and secure.

3D secure is a safety function for online transactions with Visa and Mastercard. It is used to keep you safe when shopping online.
3D-Secure is a safety function for VISA and MasterCard online, also known as Verified by Visa and MasterCard SecureCode. This means that you, apart from giving your card details, go through an extra step where your bank or card provider issues a temporary code or password. This increases online shopping security and prevents fraudulent activity.

The CVV (Card Verification Value), also known as the CVV2 for Visa, CVC2 for MasterCard, and CID for American Express, is a three- or four-digit number on your credit or debit card. This number is an additional security feature that helps to verify that the cardholder is in possession of the card during non-physical transactions, such as online purchases or over-the-phone payments. The purpose of the CVV is to ensure that the person making the transaction has the card in their possession and that the card number hasn't been stolen or used fraudulently.

When you place an order on Snusandgo, payment is required upfront before your order can be processed. This means that as soon as you complete the payment process using a debit or credit card through Vivawallet, the money will be withdrawn from your account immediately. Following the successful completion of your payment, Snusandgo will then begin the process of fulfilling your order. This payment policy ensures that all orders are fully paid for in advance, allowing for a smoother and quicker processing and dispatch of your purchase.

If your payment attempt fails but the money appears to have been drawn from your account when using Viva Wallet, it could be due to several reasons, such as insufficient funds in your account or your bank not releasing the funds immediately. In such cases, even though the payment process initiates and the amount might be reserved or held, the order itself fails in the snusandgo's system due to these payment discrepancies.

If your order has not yet been shipped, you can cancel it by contacting our customer service team here. Please do this as promptly as possible, as we cannot cancel an order once it has left the warehouse.
We aim to respond to your message within no more than 1 working day.